Privacy Policy

1. Information We Collect

We collect the following categories of information:

Information You Provide Directly

• Name, email address, phone number, and any other contact details you submit through a contact, appointment, or quote request form.
• Service or inquiry details you voluntarily share, such as the problem, preferences, timeline, and any free-text notes.
• Any additional information you provide during SMS, email, or telephone communications with our team.
• Your mobile phone number if you opt in to receive SMS messages from us.

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system, screen size).
• Page interaction data (pages viewed, time on site, referring URLs, clickstream data).
• Marketing attribution signals such as UTM parameters and click IDs (gclid, fbclid, msclkid, ttclid) passed through URLs when you arrive at our Site from an advertisement or referral.
• The referring website or search query, when available, that brought you to the Site, including referrals from AI search assistants such as ChatGPT, Perplexity, Copilot, Gemini, and Claude.
• Cookies and similar technologies, including first-party cookies we set and, where applicable, third-party cookies from the services listed in Section 4.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, schedule appointments, and provide information about our plumbing, electrical, and handyman services.
• To deliver customer support and communicate with you about scheduled and ongoing work.
• To send SMS updates, reminders, promotional offers, and other communications related to our services, where you have opted in.
• To improve the Site, our services, and the user experience through analytics and performance monitoring.
• To measure the effectiveness of our marketing and understand which channels bring visitors to the Site.
• To comply with legal obligations and enforce our terms and policies.

3. SMS Communications

SMS Opt-In

By providing your mobile phone number through our website forms, online chat, or direct communication with our team and indicating your consent to receive SMS messages, you agree to receive text messages from System Wide Services at that number. These messages may include appointment confirmations, service and arrival updates, quotes, reminders, promotional offers, and customer service communications.

Message Frequency and Rates

Message frequency varies based on your interactions with us. Standard message and data rates from your mobile carrier may apply. We do not charge a fee for our SMS messages.

Opt-Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any SMS message you receive from us. After opting out, you will no longer receive promotional SMS messages, though we may still send transactional messages directly related to an active engagement or prior inquiry. For assistance at any time, reply HELP to any SMS from us or contact us at (562) 269-4747 or info@systemwideservices.com.

SMS Consent and Third Parties

Your SMS consent and mobile phone number will not be shared, sold, or rented to third parties for marketing purposes. We may share your mobile number with service providers that assist us in delivering SMS messages on our behalf, and those providers are contractually bound to use your information only for the purpose of delivering our messages.

4. Cookies, Tracking, and Third-Party Services

We use cookies, local storage, and similar tracking technologies on our Site to:

• Remember your preferences across visits.
• Record marketing attribution signals so we can understand which channels drive inquiries.
• Operate analytics and measure Site performance.
• Deliver and measure advertising campaigns, if and when such campaigns are active.

Specific services we use

Our Site uses the following third-party services, each of which may collect data subject to its own privacy policy:

• Google Tag Manager & Google Analytics (GA4), website analytics, attribution measurement, and conversion tracking.
• Google Maps, the embedded map showing our service location.
• GoHighLevel (HighLevel), customer relationship management (CRM), form processing, and SMS delivery.
• Vercel, website hosting and serverless function delivery.

You may disable cookies through your browser settings, but some parts of the Site may not function if cookies are declined.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We share information only as described below:

• Service providers, trusted vendors that help us operate our business, including CRM platforms, SMS delivery providers, website hosting, and analytics services. These providers are contractually bound to confidentiality and may use your information only for the services they provide to us.
• Legal and safety, when required by law, subpoena, court order, or to protect the rights, property, or safety of System Wide Services, our customers, or others.
• Business transfers, in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections in this Policy.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You transmit information to us at your own risk.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights Under California Law

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you the following rights:

• Right to Know, the categories and specific pieces of personal information we have collected, the sources, and the third parties (if any) with whom we have shared it.
• Right to Delete, the deletion of the personal information we have collected about you, subject to limited legal exceptions.
• Right to Correct, the correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing, we do not sell personal information, and we do not share it with third parties for cross-context behavioral advertising.
• Right to Non-Discrimination, you will not receive discriminatory treatment for exercising any of your privacy rights.

To exercise any of these rights, contact us using the information in the Contact Us section below. We may need to verify your identity before responding.

9. Children’s Privacy

Our Site and services are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms and partner directories. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Your continued use of the Site after the revised Policy becomes effective constitutes your acceptance of the updated terms.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at: